10 May, 2012
The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions...
10 May, 2012
A Professional’s Guide to Decision Science and Problem Solving provides an integrated, start-to-finish framework for more effective problem solving and decision making in corporations. Drawing on vast experience in the field, the authors show how to...
10 May, 2012
Organizations that prioritize environmental, health, and safety (EHS) issues are well placed to attract better customers, better talent, and today’s growing number of socially responsible investors. But, to gain these benefits, companies must choose the right...
10 May, 2012
Lean, green supply chain management combines the efficiency that lean technologies deliver with the environmental and cost benefits of sustainability. The Lean Sustainable Supply Chain illuminates the business benefits of combining “lean” and “green,” and offers...
9 May, 2012
The Complete, Hands-On Guide to Installing and Configuring VMware Site Recovery Manager 5.0 Administering VMware Site Recovery Manager 5.0 is the complete, technical, hands-on guide to VMware Site Recovery Manager (SRM) 5.0 installation and configuration for...
9 May, 2012
Welcome to today’s most useful and practical one-volume introduction to computer security. Chuck Easttom brings together up-to-the-minute coverage of all basic concepts, terminology, and issues, along with all the skills you need to get started in...
Certification & Education / Security
9 May, 2012
Learn, prepare, and practice for CompTIA Security+ SY0-301exam success with this CompTIA Authorized Cert Guide, Deluxe Edition from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. DVD features three...
Certification & Education / Security
9 May, 2012
CompTIA® Security+ Exam Cram, Third Edition, is the perfect study guide to help you pass CompTIA’s newly updated version of the Security+ exam. It provides coverage and practice questions for every exam topic. The book contains...
Certification & Education / Security
9 May, 2012
CompTIA® Security+ SY0-301 Practice Questions Exam Cram, Third Edition, offers all the exam practice you’ll need to systematically prepare, identify and fix areas of weakness, and pass your exam the first time. This book and CD...
8 May, 2012
Using HTML5, web developers can create standards-based browser applications with extraordinary richness and power, incorporating everything from drag-and-drop to native audio and video—all without any third-party plug-ins. Simply put, every web developer needs to master HTML5—and...
More
