Work Item Management with IBM Rational ClearQuest and Jazz

The Complete Guide to Managing Work Items and Workflow with IBM® Rational® ClearQuest® and IBM Rational Team Concert™

Work items are the lifeblood of software and hardware development. They tell development teams exactly who is doing what, which issues are resolved, which remain unresolved, and which products are impacted. In large, team-based projects, however, managing work items can be difficult. Now, two IBM Rational experts show how to simplify and improve every aspect of work item management with IBM Rational ClearQuest and the powerful and collaborative Jazz™-based products: IBM Rational Team Concert (RTC) and IBM Rational Quality Manager.

Drawing on extensive experience with IBM customers, the authors tightly link theory with proven best practices, offering implementation guidance, detailed examples, and complete solutions. They present innovative solutions, introduce advanced customization techniques, and walk step-by-step through every phase of workflow development, from requirements through maintenance. They conclude with a full chapter of sample applications and solutions, ranging from Collaborative Application Lifecycle Management to SLAs.

Coverage includes

  • Understanding work items and their elements
  • Using work items for changes, tasks, activities, test plans, test cases, risks, builds, and promotion
  • Implementing best practices for work item application planning, analysis, design, development, testing, deployment, and maintenance
  • Describing workflows, including advanced dynamic workflows
  • Incorporating roles in work items and using them to meet business needs
  • Using ClearQuest packages and custom integrations, and making the most of Jazz platform integration technology
  • Getting the most of out the CQ-ALM schema
  • Implementing effective quality and performance metrics, SLAs, and governance
  • Improving test management with IBM Rational Quality Manager work items
  • Creating effective workflows for Scrum and other Agile projects

“Dave and Shmuel have mastered both CQ ALM and Jazz and produced a primer introducing these to the IBM Rational Tools audience. This is a great starting point for implementing the integration.”
Robert W. Myers, CQ ALM Architect, IBM Rational

“This book is an excellent introduction to how to think about workflows, a topic that has been severely lacking in discussions of implementing tools that govern workflows. Without this understanding of workflows, good tools are often poorly implemented and therefore don’t yield the ROI expected. Although this book uses Rational tools to describe implementation fine points, the information presented will be very useful for doing the groundwork for implementing any workflow-supporting tools.”
Chuck Walrad, Managing Director, Davenport Consulting

“Dave Bellagio and Shmuel Bashan provide thorough and practical coverage of how to implement a work item change management process using IBM ClearQuest or the Jazz Platform. A must-read for professionals involved in implementing a change management process with IBM ClearQuest or with one of the Jazz-based products.”
Celso Gonzalez, Coauthor of Patterns-Based Engineering: Successfully Delivering Solutions via Patterns

“Application Lifecycle Management (ALM) is the key to success for today’s increasingly complex enterprise software delivery challenges. At the heart of ALM is work item management. This book provides an excellent review of practical approaches to work item management based on real world experience that will help you to deliver enterprise solutions more effectively. It is a great resource for the whole software delivery team.”
–Alan W. Brown, IBM Distinguished Engineer

Book Details

  • Paperback: 448 pages
  • Publisher: IBM Press (June 2011)
  • Language: English
  • ISBN-10: 0137001797
  • ISBN-13: 978-0137001798
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