Handbook of Usability Testing, 2nd Edition

Whether it s software, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You ll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product s usability, and more.

Table of Contents
Part I: Usability Testing: An Overview
Chapter 1. What Makes Something Usable?
Chapter 2. What Is Usability Testing?
Chapter 3. When Should You Test?
Chapter 4. Skills for Test Moderators

Part II: The Process for Conducting a Test
Chapter 5. Develop the Test Plan
Chapter 6. Set Up a Testing Environment
Chapter 7. Find and Select Participants
Chapter 8. Prepare Test Materials
Chapter 9. Conduct the Test Sessions
Chapter 10. Debrief the Participant and Observers
Chapter 11. Analyze Data and Observations
Chapter 12. Report Findings and Recommendations

Part III: Advanced Techniques
Chapter 13. Variations on the Basic Method
Chapter 14. Expanding from Usability Testing to Designing the User Experience

Book Details

  • Paperback: 384 pages
  • Publisher: Wiley; 2nd Edition (April 2008)
  • Language: English
  • ISBN-10: 0470185481
  • ISBN-13: 978-0470185483
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